About
Senior IT executive with 18+ years leading enterprise endpoint strategy and digital workplace operations at scale. At Providence St. Joseph Health — one of the nation's largest not-for-profit health systems — accountable for the compute environment of 130,000 employees across 51 hospitals and 1,000+ clinics. Partners directly with the CTO and executive leadership on technology standards, vendor governance, and long-range roadmap. Has led major initiatives spanning health system merger integration, cloud platform buildout during COVID response, and next-generation DEX platform migration.
Select Achievements
- Set technical direction and led vendor engagement for migration from Aternity to Nexthink, establishing Providence St. Joseph Health's next-generation DEX observability platform across 130,000 endpoints
- Led endpoint platform integration for Providence's merger with St. Joseph Health, onboarding the acquired organization's entire device fleet onto Providence's client management infrastructure
- Engineered and scaled a net-new Azure AD + Intune cloud device platform to 20,000 remote devices globally during COVID response — built from zero within weeks of the pandemic declaration
- Present monthly operational KPIs and multi-year technology roadmap to CTO, Executive Directors, and VPs as part of the executive service review cadence
Experience
Providence
12 years
Senior Manager, IS Service Engineering
Jul 2023 – Present
- Accountable for the digital workplace environment of 130,000 employees across Providence St. Joseph Health's 51 hospitals and 1,000+ clinics, leading a 21-person US and India-based engineering team
- Present monthly operational performance reviews and multi-year technology roadmap to CTO, Executive Directors, and VPs
- Govern technology standards and approve infrastructure improvements across the enterprise end user compute environment
- Set technical direction for and led vendor engagement on Aternity to Nexthink DEX migration through contract and procurement process
- Represent endpoint engineering in HIPAA compliance audits, overseeing endpoint security posture and process governance
- Manage strategic vendor partnerships with Microsoft, Apple, Jamf, and other key technology providers
- Scaled Scrum delivery framework across a cross-continental engineering team to improve project delivery and visibility
- Provide mentorship, performance reviews, and career development coaching through weekly 1:1s and annual merit processes
Manager, IS Service Engineering
Aug 2020 – Jul 2023
- Led a team of 10–13 engineers managing 145,000 Windows, iOS, and macOS endpoints
- Drove implementation of DEX platform Aternity, Jamf macOS migration, and LogMeIn Rescue
- Delivered weekly KPI metrics and project status updates to executive leadership
- Collaborated with project management and cross-functional stakeholders to meet strategic deliverables
Enterprise Client Administrator Team Lead
Nov 2018 – Aug 2020
- Administered MEMCM environments for 125,000+ workstations supporting 51 hospitals and 1,000+ clinics across the western US
- Primary engineer for a new Azure AD + Intune cloud device platform during COVID, scaling to 20,000 remote devices globally
- Produced custom business intelligence reports using PowerBI, Report Builder, and T-SQL
Client Systems Engineer 4
Jun 2014 – Nov 2018
- Led endpoint platform integration for Providence's merger with St. Joseph Health, migrating the acquired organization's device fleet onto Providence's SCCM and client management infrastructure
- Managed daily SCCM environment health — client health, distribution points, collection evaluations, and server infrastructure
- Served as tier-3 escalation point for SCCM issues; worked directly with Microsoft support on critical incidents
- Administered Adaptiva OneSite for intelligent content distribution across remote offices
Oregon State Police
6 years 1 month
Network Administrator
Jun 2012 – Jun 2014
- Administered Active Directory and Exchange 2010 for ~1,300 users across 40 remote sites
- Designed and deployed SCCM 2012, centralizing client management agency-wide
- Developed hardware-independent OS images and deployment infrastructure using MDT
Computer Support Technician
May 2009 – Jun 2012
- Provided tier-2 support for Windows and Office; led OS deployment infrastructure overhaul with MDT
- Designed and implemented a Windows Server 2008 print server managing 100+ network printers
Helpdesk Support Technician
Jun 2008 – May 2009
- Handled 40–60 daily tier-1 support requests covering Windows, Office, LAN/WAN, printers, and agency software
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